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Privacy Policy

PERSONAL DATA WE COLLECT

We may collect and process the following types of personal data:

Contact details: Name, address, phone number, and email address

Account and technical data: Login information, IP address, browser type, device details, geographic location, pages visited, session length

Order details: Products purchased, order history, shipping address, payment method and status

Communication records: Messages sent through email, social media, or customer service channels

Marketing preferences: Your choices and consent for receiving promotional messages

Social media interactions: Engagements with our brand on social platforms

Cookies and tracking: See our Cookie Policy for more information

PURPOSES AND LEGAL BASES FOR PROCESSING

Processing orders, handling payments, providing support - Contract performance (Art. 6(1)(b) GDPR)

Sending marketing content - Consent (Art. 6(1)(a) GDPR)

Website analytics, improving our services - Legitimate interest (Art. 6(1)(f) GDPR)

Fraud prevention and ensuring security - Legitimate interest (Art. 6(1)(f) GDPR)

Fulfilling legal and tax requirements - Legal obligation (Art. 6(1)(c) GDPR)

Our legitimate interests include improving customer experiences, ensuring security, and analyzing website performance. We always balance these interests with your rights to privacy.

MARKETING COMMUNICATIONS

We only send marketing communications if you have given us explicit consent. You can opt out at any time by following the unsubscribe link in our emails or by contacting us directly.

COOKIES

We use cookies and similar technologies to provide website functionality, analyze traffic, and personalize content. Non-essential cookies, such as those for analytics or advertising, are used only with your consent through our cookie banner. You can change your cookie preferences anytime in your browser settings or via our Cookie Settings page. Please refer to our Cookie Policy for further details.

HOW WE SHARE YOUR DATA

We do not sell your personal data. However, we may share it with trusted partners:

Service providers who help us operate our website, process orders, and deliver customer support

Payment and logistics partners to handle transactions and shipping

Marketing and affiliate partners, but only if you have given your consent

Legal authorities when required by applicable laws

Platform providers such as Klaviyo, Shopify, and Meta, as needed for service delivery

All third-party partners are bound by Data Processing Agreements to ensure compliance with GDPR standards.

INTERNATIONAL DATA TRANSFERS

Some partners and service providers are located outside the European Economic Area (EEA), including in the United States. When we transfer data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission or equivalent mechanisms.

DATA SECURITY

We apply technical and organizational measures to protect your personal data, including:

SSL encryption

Access controls and authentication procedures

Regular security assessments and audits

Secure data storage practices

DATA RETENTION

We retain personal data only as long as necessary to fulfill the purposes described or as required by law:

Order and account information: 7 years (in line with Dutch tax regulations)

Marketing preferences: Until you withdraw your consent

Customer service records: Up to 2 years after the last communication

Analytics and cookies: As specified in our Cookie Policy

YOUR RIGHTS UNDER GDPR

You have the following rights regarding your personal data:

Right to access – Obtain a copy of your personal data

Right to correction – Correct incomplete or inaccurate data

Right to erasure – Request deletion of your personal data

Right to restrict processing – Limit how we process your data

Right to data portability – Receive your data in a usable format

Right to object – Object to data processing for certain purposes, such as marketing

Right to withdraw consent – Withdraw your consent at any time for future processing

To exercise any of these rights, contact us at: info@dionchamps.com. You also have the right to lodge a complaint with the Dutch Data Protection Authority:

Autoriteit Persoonsgegevens
Website: https://autoriteitpersoonsgegevens.nl

CHANGES TO THIS POLICY

We may update this privacy policy occasionally. Significant changes will be communicated through our website. Please review this page regularly to stay informed.