Shipping Policy
Shipping Overview
We ship all orders using secure and tracked delivery services.
Enjoy free shipping on orders exceeding the minimum value for your region, automatically applied at checkout, no promo code needed.
Shipping Costs, Free Shipping Thresholds & Estimated Delivery Times:
(See full breakdown in the table below.)
Customs, Duties & Import Fees
Please note:
- Import duties, taxes, and customs fees are not included in our product prices.
- These charges vary by country and are the responsibility of the buyer.
Returns & Damaged Packages
If your package arrives damaged, please contact our team within 5 business days of delivery:
info@dionchamps.com
Include:
- Your order number
- Clear photos of the damage
We'll assist you as quickly as possible.
Please note: Once your order is placed, we are unable to cancel or modify it.
Delivery Times & Costs by Region
| Country / Region | Shipping Cost | Free Shipping Above | Delivery Time |
|---|---|---|---|
| Netherlands / Belgium | $14.99 | $180 | 3–7 business days |
| Germany | $15.99 | $180 | 3–7 business days |
| France, Monaco, Austria | $19.99 | $180 | 3–6 business days |
| Spain, Italy, Denmark, Czech Republic, Latvia, Estonia, Slovakia, Slovenia, Croatia, Hungary | $12.99 | $180 | 3–7 business days |
| Sweden, Bulgaria, Portugal | $24.99 | $180 | 4–8 business days |
| Poland, Lithuania, Luxembourg, Ireland | $24.99 | $180 | 4–7 business days |
| Norway, Switzerland, Liechtenstein | $24.99 | $180 | 5–9 business days |
| Finland, Romania, Malta, Greece, Cyprus | $24.99 | $180 | 4–8 business days |
| Andorra, Guernsey, Jersey, San Marino, Turkey | $39.99 | $180 | 4–8 business days |
| United Kingdom | $14.99 | $180 | 3–7 business days |
| United States | $29.99 | $180 | 4–8 business days |
| Asia & Middle East | $18.99 | $180 | 3–6 business days |
|
Australia |
$24.99 | $180 | 3–6 business days |
| Rest of the World | $49.99 | $180 |
3–7 business days |
During promotional events, please allow extra time for order processing and delivery due to increased volume.
Order Processing
- Orders placed before 22:30 are typically processed same-day.
- During busy periods, processing may take 1–2 business days.
- Once dispatched, you'll receive a tracking link via email.
- Order Processing Days: Monday to Friday (excluding bank holidays).
- Orders placed on weekends are processed on the next business day.